Emerald Zebra is looking to hire a Head of Back Office.

Key duties and responsibilities:

• Supervising the back-office team regarding the opening of trading accounts quality check, process and customer support
• Ability to lead the customer’s onboarding process
• Responsible for KYC verification for potential and existing clients
• Support on regulation requirements determined by compliance officer
• Completing CySEC regulatory reports regarding the division on time.
• Implement procedures and develop the metrics (i.e. KPIs) to measure the effectiveness of the Client support operation, and produce necessary reports required by the senior management
• Educate and motivate the customer support team to enhance the overall client experience
• Perform induction training of the new hires
• Assist in resolving client’s queries regarding products, services, promotional programs, and technical issues via chat, email, phone, and other channels
• Constantly monitoring and improving the quality and speed of the customer support provided to the clients
• Work closely with the internal stakeholders such as Management and other departments (Back Office, Sales, Compliance, etc.)
• Ad hoc duties as required by the Senior Management of the Company.

Skills/Experience:

• Advanced CySEC certificate
• At least 3 years of experience in a similar role within the financial industry in a regulated investment firm
• Excellent command of English, both oral and written. Additional languages will be considered an advantage
• Ability to work efficiently under pressure and prioritize the tasks
• Advanced skills with Microsoft Office (Excel)
• Creative, proactive, and analytical personality – “out of the box thinker”.
• Excellent communication skills
• Attention to detail and target oriented
• Fluent in English – Written and verbal (Native speaker would be preferred)

We offer:

• c€4,500 Gross monthly package
• 25 days annual leave
• Participation to the Company’s Medical insurance policy upon joining the Company
• Modern and luxury workplace with all necessary equipment
• Free lunch