German Customer Support Representative

Full time @KPAX Marketing Online Ltd in Customer Support
  • Limassol, Cyprus
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Job Detail

  • Job ID 10810
  • Remote Job No
  • Career Level MiddleSenior
  • Experience 2 Years +
  • Academic Level BachelorMasters

Job Description

KPAX Marketing is looking to hire a German Customer Support Representative.

Your Responsibilities

  • Effectively communicating with customers in their designated language.
  • A high emphasis on quality, with particular attention to detail and accuracy.
  • Providing an outstanding client experience and resolving issues on first contact.
  • Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.
  • Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way.
  • Escalating requests where needed.
  • Thoroughly investigating player concerns.
  • Promoting a “Safer Gaming” philosophy.
  • Staying UpToDate on rules, processes, and licensing needs.
  • Contributing to collective effort by achieving necessary results
  • Go above and beyond when engaging customers
  • Taking part in the Onboarding Programs.

 

What we are looking for:

  • Native in German language
  • Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training.
  • Strong communication/public relations along with active listening skills required.
  • Customer orientation and the ability to adapt and respond to diverse sorts of characters
  • Proficiency working on computers and touch typing are required.
  • Ability to perform under pressure
  • Accountability and conscientiousness

 

What’s in it for YOU?

  • Excellent work environment
  • Attractive salary package
  • Monthly incentive Bonus
  • Monetary vouchers on Birthdays and other special occasions
  • Fully equipped kitchen and in-house entertaining space
  • Options to enrol in Company’s medical insurance plan
  • Possibilities to enrol in Company’s pension plan
  • Exciting company activities including monthly lunches, corporate gatherings, an intercompany
  • football team, competitions, and many other activities.
  • A chance to advance professionally inside one of the world’s largest iGaming organisations.

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