Job Detail

  • Job ID 7356
  • Remote Job No
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting Front Office Manager to join our Front Office Team.

Responsibilities

  • Manages day-to-day operations of Front Office Department, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Ensures compliance with all Front Office policies, standards and procedures
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages department controllable expenses to achieve or exceed budgeted goals
  • Analyses information and evaluating results to choose the best solution and solve problems.
  • Leads and/or participate in any new initiative or project as determined by the Management

 

Requirements

  • 3+ years’ experience as Front Office Manager or similar role in 5 star hotels.
  • Fluency in English, verbal and writing
  • Excellent knowledge of Hotel Property Management Software
  • Highly effective communication and organizational skills
  • Excellent leadership, management, and team building skills

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