Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting Front Office Manager to join our Front Office Team.

Responsibilities

• Manages day-to-day operations of Front Office Department, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
• Ensures compliance with all Front Office policies, standards and procedures
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages department controllable expenses to achieve or exceed budgeted goals
• Analyses information and evaluating results to choose the best solution and solve problems.
• Leads and/or participate in any new initiative or project as determined by the Management

Requirements

• 3+ years’ experience as Front Office Manager or similar role in 5 star hotels.
• Fluency in English, verbal and writing
• Excellent knowledge of Hotel Property Management Software
• Highly effective communication and organizational skills
• Excellent leadership, management, and team building skills