Exness is looking for a Facility Officer to join our People department in Limassol, Cyprus. If you are a committed, driven and enthusiastic professional, we would love to hear from you. The role includes providing an efficient and friendly 1st line support across a range of different systems for users.

You will:

• Assemble/disassemble office equipment, setup office spaces according to the internal standards and needs;
• Monitor and control the office security systems, create alarm codes, respond on alerts and vendor management;
• Monitor and manage the facility insurances;
• Ensure facilities are well maintained according to the customer needs and governmental regulations;
• Perform Service Desk duties, attending to user problems received via phone/email/chat, set up printers, applications, troubleshoot TCP/IP issues;
• Maintain the computer systems, ensure the smooth and seamless running and fixing problems as they arise;
• Train end users in the use of equipment and/or software when required;
• Support customers from multiple buildings in the area;
• Allocate, troubleshoot, tag, and maintain accessories, and A/V conferencing equipment by following internal policies and procedures;
• Install, configure software and hardware, work on regular updates, and respond to other system related queries;
• Provide technical support to various company events;
• Configure, assemble and operate sound and visual equipment;
• Update existing knowledge base articles as they are used;
• Work with Infrastructure and other teams to develop a knowledge base based on incidents and customer experience;

The ideal candidate:

• Experience as a System Administrator (office systems), IT technician;
• Strong customer service and problem solving skills;
• willingness to learn new technologies;
• Troubleshooting skills in MS Windows, Mac OS X, iOS;
• Troubleshooting skills in Jira/Confluence/G Suite;
• Troubleshooting skills in MS Applications (Excel, Word, PowerPoint);
• Ability to work, prioritise and make decisions independently;
• Pro-activity and self-learning skills;
• Fluent in English; Russian and Greek would be considered an advantage;
• Great communication skills, both written and verbal;
• Previous experience in troubleshooting Servers, Switches, WiFi access points is considered an advantage;

What we offer:

• Outstanding conditions for professional growth and development;
• Competitive salary based on the candidate’s expectations and internal benchmark;
• Medical insurance coverage for employees and family members, company fitness centre for employees and their spouse;
• Kindergarten/school compensation program;
• Company’s contribution to training & development;
• Outstanding offices view;
• Result oriented approach; flexible working conditions;
• Corporate employee share scheme for all the employees.