Alvexo is looking to hire a Customer Support Representative.

Assist clients with account opening procedure and deposit
Identify the potential clients’ needs/issues and present the Company’s products and services
Collaborating with internal departments to facilitate client need fulfilment
Address clients’ queries and concerns in an efficient, timely and accurate manner and provide tailor-made solutions
Provide technical support to clients in relation to the platform, website and account opening procedure
Keeping accurate and organised records pertaining to the clients KYC
Provide educational information to potential clients with respect to the financial markets. This will involve inter alia understanding the market, tools and jargon commonly used in the market

Requirements:

• Excellent knowledge of English Language both written and verbal is a must
• Basic understanding of policies, protocols and guidelines of the Financial Regulator
• Ability to work under pressure and reach personal targets
• Previous sales experience within the financial sector will be considered an advantage
• Excellent listening, negotiation and presentation abilities
• University /College or other degree in Business Administration, Communications, Sales or relevant field will be considered as an advantage
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple tasks at a time, while maintaining sharp attention to detail
• Adaptability and strong problem-solving skills
• Ability to build rapport and collaborate with others within the company and externally