Customer Support Representative

Full time @Eurotrader in Customer Support
  • Limassol, Cyprus
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Job Detail

  • Job ID 9551
  • Remote Job No

Job Description

Eurotrader is looking to hire a Customer Support Repreentative.

Responsibilities:

  • Engage with existing clients to support their ongoing needs.
  • Meeting Monthly KPI’s set by the company.
  • Answering queries from the Eurotrader client base and providing them with updates on promotions and in-house campaigns.
  • Offering support where needed to clients across all our platforms.
  • Respond to customers via email, chat and phone.
  • Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
  • Provide information to customers in regard to Company services and products
  • Provide quality service and support in a variety of areas including but not limited to System and technical troubleshooting, Login/Account issues, Payments (deposits and withdrawals) and overall trading enquiries.
  • Perform some general Back Office and Clients Accounting Department duties during night/evening shifts & update Customer records.
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
  • Process and maintain client KYC documentation as part of account opening procedures.
  • Provide feedback on the efficiency of the customer service process.

 

Requirements:

  • Ability to work shifts, including night shifts.
  • Able to speak English to a professional level + written and reading to an expert level.
  • Having another language is certainly an advantage.
  • Ability to multitask and work under pressure.
  • Previous experience in sales and/or customer support FX team.
  • Excellent communication skills – written and verbal and problem solving skills.
  • Ability to work independently
  • Self-motivated and target-oriented individual
  • Team player
  • Financial market knowledge/trading experience – is an advantage.
  • Experience using MT5 and MT4: platform setup, walk-throughs etc.

 

Benefits:

  • Competitive renumeration package
  • Health Insurance
  • Educational Budget
  • Working with a dynamic, fast-growing company that rewards initiative, creativity, hard work and offers personal development and progress opportunities.
  • Monthly Social Events
  • Gym Discount
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