Customer Support Officer (French)

Full time @TrioMarkets in Customer Support Email Job
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Job Detail

  • Remote Job No
  • Experience 2 Years +

Job Description

EDR Financial Ltd, a Cyprus Investment Firm licensed and regulated by the Cyprus Securities and Exchange Commission is seeking to employ a Customer Support Officer with French to complement our team located in Limassol, Cyprus.

Requirements

1-year experience in a Customer Support or Sales position in a regulated financial services company
Excellent knowledge of the English and French language both written and oral
Organized, diligent, and detail-oriented
Proficient user of Microsoft Office tools
Professionalism, work ethic, self-motivation, and being a team player
Willingness to do morning and afternoon shifts on a weekly basis
Flexibility to work on Cyprus public holidays

Work Experience / Knowledge

Excellent command of the English/French language
Italian/German language seen as an advantage
Previous experience in similar position preferable

Key Responsibilities / Duties

Handle all client queries via live chats, emails, and phone calls
process appropriate verification procedures
be the first point of contact for existing clients
assist internally all other departments according to their needs
other duties assigned by the Customer Support department

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