Customer Support Officer

Full time @FxPro in Customer Support
  • Limassol, Cyprus, FxPro Financial Services Ltd, Karyatidon 1, Ypsonas 4180, Cyprus
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Job Detail

  • Job ID 9831
  • Academic Level Bachelor

Job Description

FxPro is looking to hire a Customer Support Officers who will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5 (08:00-16:00,16:00-00:00,00:00-08:00).

You will:

  • Deliver service and support to customers through live chats, emails and phone calls.
  • Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
  • Handle and resolves customer complaints or issues.
  • Provide information to customers regarding the Company’s services and products.
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries.
  • Follow up on the progress of the response to the customer.
  • Perform Back Office and Clients Accounting Department duties as required and update Customer records.
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
  • Provide feedback on the efficiency of the service processes in place.
  • Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

 

We are looking for:

  • University Degree or relevant working experience
  • Excellent command of the English language
  • Computer literacy to a high level
  • Flexible, analytical skills, excellent communication skills, high attention to detail.
  • Any knowledge of Finance and Economics is advantageous
  • Ability to work in shifts 24/5, on a rotation basis.

 

We offer:

  • Excellent compensation package including 13th salary;
  • Company’s contribution to courses and your career growth and professional development;
  • Medical and life insurance;
  • Provident fund;
  • In-house gym with a personal trainer;
  • Company discount card for various products & services;
  • Free daily catering, snacks, and beverages.

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