Customer Relationship Officer – Malay Speaker

Full time @FP Markets in Customer Support
  • Limassol, Cyprus
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Job Detail

  • Job ID 7752
  • Remote Job No

Job Description

FP Markets is currently looking to recruit a full-time Customer Relationship Officer – Malay Speaker in our Limassol Office.

MAIN DUTIES AND RESPONSIBILITIES

  • Assist in the onboarding of trading clients, Affiliates, IBs, Money Managers and other company partners
  • Develop the country, territory or region you have been assigned to including but not limited to converting the leads to clients and acquiring and establishing business relationships with new and existing partners
  • Proactively work to retain and reactivate clients and partners
  • Negotiate the terms of each partnership based on the existing rebate structures
  • Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance
  • Promote the company’s products and services and keep up to date with the financial markets
  • Assist with incoming queries from all prospects and clients by telephone, email and other communication channels supported by the company
  • Enforce prudent approach and due diligence to the regulatory framework as per the company policies and ethics
  • Work with the team to ensure the Key Performance Indicators (KPIs) are met
  • Travel to conferences and business meetings where required

 

CANDIDATE PROFILE

  • Native or near-native Malay is required and fluent English is essential
  • An excellent understanding of CFDs and at least 2 years of experience in a sales/business development role
  • Client focused with excellent customer service and negotiation skills
  • Excellent communication and written skills
  • Ability to influence and persuade a mutually beneficial outcome for the company and the client
  • Dynamic, self-motivated, competitive and strong desire to succeed
  • Ability to work well independently as well as in a team

 

BENEFITS

  • Competitive remuneration package and participation in the performance incentive scheme
  • Paid medical insurance upon regularization and annual paid leave of 22 business days
  • Professional team and friendly atmosphere
  • Continuous personal development

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