IC Markets is looking to hire a Client Relationship Manager (Portuguese Speaker).

Main Responsibilities

• Assist clients throughout the onboarding process
• Relationship management and new and existing clients
• Relationship management with new and existing Partners
• Educate clients on how to use the company’s trading platforms and products, deposit and withdrawal methods
• Researching regional business opportunities
• Being proactive in contacting clients by telephone and email to promote the company’s products and services
• Assisting with incoming queries from clients by telephone and email
• Entering and maintaining detailed and accurate records of your communication with clients on the company’s systems
• Ensuring all KPI’s are met
• Supporting and assisting with all departments as required
• Organizing and managing your work flow

Candidate Requirements

• Fluent in verbal and written English to business standard
• Native Portuguese Speaker
• Excellent communication and written skills as well as attention to detail
• At least one year experience with forex in a similar role
• Client focused with excellent customer service skills
• Strong negotiation skills
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Dynamic and self-motivated
• Work well independently as well as in a team

Mandatory

• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
• A high level of professionalism and personal integrity

Benefits

• Competitive fixed salary
• Private medical insurance
• Daily lunch provided in the office
• Provident fund