The role of the Call Monitoring is to monitor all the assigned calls and provide the relevant information and report. The role belongs to the Back Office department and will perform any needed related tasks assigned always performing them with high accuracy and according to the company compliance guidelines.

Duties and Responsibilities

• Extracting and monitoring recorded calls daily.
• Provides feedback to the compliance department and management when required.
• Critical & logical thinking, and good reporting analysis.
• Ensuring that the Company is compliant with the internal policies and relevant regulatory frameworks on all levels.
• Quality assurance for incoming and outgoing calls.
• Ad hoc duties as requested

Requirements

• Mother tongues level Italian and good level of English mandatory
• Previous work experience in a customer care position in FX field as a HIGH ADVANTAGE
• Good knowledge of MS Office, Familiarity with CRM practices
• Attention to details and analytical skills