Job Detail

  • Job ID 5981
  • Remote Job No
  • Experience 2 Years +

Job Description

Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting Assistant Front Office Manager to join our Front Office Team.

Responsibilities

  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Managing all day-to-day operations
  • Collaborates with the Front Office Manager on ways to continually improve departmental service
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Ensures guest and employee satisfaction and maximizes the financial performance of the department
  • Analyses information and evaluating results to choose the best solution and solve problems.
  • Leads and/or participate in any new initiative or project as determined by the Management

 

Requirements

  • 3+ years’ experience in Front Office Management or similar role in hospitality industry in 5 star hotels
  • Fluency in English, verbal and writing
  • Excellent knowledge of Hotel Property Management Software
  • Highly effective communication and organizational skills
  • Excellent leadership, management, and team building skills
  • An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.

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