Parklane, a Luxury Collection Resort & Spa, member of the largest international hotel group in the world, Marriott International, is recruiting Assistant Front Office Manager to join our Front Office Team.

Responsibilities

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Managing all day-to-day operations
• Collaborates with the Front Office Manager on ways to continually improve departmental service
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Ensures guest and employee satisfaction and maximizes the financial performance of the department
• Analyses information and evaluating results to choose the best solution and solve problems.
• Leads and/or participate in any new initiative or project as determined by the Management

Requirements

• 3+ years’ experience in Front Office Management or similar role in hospitality industry in 5 star hotels
• Fluency in English, verbal and writing
• Excellent knowledge of Hotel Property Management Software
• Highly effective communication and organizational skills
• Excellent leadership, management, and team building skills
• An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.