Account Manager (Customer Service Department)

Full time @Emerald Zebra – Cyprus Recruitment in Customer Support
  • Limassol, Cyprus
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Job Detail

  • Job ID 10191
  • Remote Job No
  • Experience 2 Years +5 Years +
  • Academic Level Bachelor

Job Description

Emerald Zebra is looking to hire a Account Manager (Customer Service Department).

Key Responsibilities:

  • Develop strong customer relationships and maintain fluent communication with all relevant clients (internally and externally).
  • As the primary focal point, act as a trusted advisor to the client, enhancing the client relationship experience.
  • Manage onboarding to New Customers
  • Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels
  • Drive growth by identifying upgraded opportunities and generating new revenues with existing customers.
  • Develop exceptional relationships to serve as a trusted consultant with B2B customers to optimize their business engagement strategy.
  • Represent the voice of the customer within other departments in the company, to provide valid input.
  • Work closely with product, R&D, support, and management teams.
  • Acting as a centralized focal point for tickets associated with customer communication, activities, and any appropriate escalations.

 

Skills and Experience Required:

  • Between 3-5 years experience as an Account Manager or similar position.
  • English level – highly proficient in spoken and written English – Must.
  • Proven experience in customer-facing roles, via telephone, web and face-to-face.
  • Obsesses over the customer- Excellent client-facing, presentation, and internal communication skills.
  • Multi-tasking – requires handling a large # of clients and tasks in parallel
  • A “make-it-happen” hands-on personality and approach.
  • Tech orientation with capabilities of creating tech-based processes.
  • Technical skills for guiding customers through technical processes.
  • Analytical skills and previous knowledge of Customer Successes KPIs
  • Ability to think and act independently
  • Op0

 

Will be nice to have:

  • Previous experience in SAAS/Online/Global Company – An Advantage.
  • Technical Experience in Development, SQL, QA tools and processes. – An Advantage
  • Additional Languages – French

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