Customer support – Chinese Speaker

Full time @FxPro in Customer Support
  • Limassol, Cyprus, FxPro Financial Services Ltd, Karyatidon 1, Ypsonas 4180, Cyprus
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Job Detail

  • Job ID 9961
  • Experience 2 Years +
  • Academic Level Bachelor

Job Description

You will:

Deliver service and support to customers through live chats, emails and phone calls;
Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps;
Handle and resolves customer complaints or issues;
Able to handle multi task work.
Perform Back Office and Clients Accounting Department duties as required and update Customer records.
We are looking for:

University Degree or relevant working experience
Native Chinese speaker
Ability to work in shifts (8:00-24:00)
Excellent command of the English language
Computer literacy to a high level
Flexible, analytical skills, excellent communication skills, high attention to detail.
We offer:

Excellent compensation package including 13th salary;
Company’s contribution to courses and your career growth and professional development;
Medical and life insurance;
Provident fund;
In-house gym with a personal trainer;
Company discount card for various products & services;
Free daily catering, snacks, and beverages.

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